HCL Technologies Job Openings For Freshers 2015 Recruitment in BE/B.Tech for Associate in Chennai

Walk in Freshers job Opportunities in HCL Associate Recruitment in Chennai Opening Vacancies in BE/B.Tech 

Associate/Senior Associate -(Technical)
Experience: 0 to 3 years
Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) 
Job Description

• Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist  Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
• Trouble shooting for Broadband related issues.
• Setting up wireless connection on Laptops and Desktops.
• Connectivity issues with ops Modem, Routers, Hubs and Switches.
• Dealing with network connectivity LAN , WAN and MAN.
• Checking the exchange line issues / outages / fixing appointment with the technician at UK.

Skill set required:-

• Highly confident communicators with excellent interactive ability.
• Tailors tone and communication style to the customers needs.
• Offers clear explanations.
• Demonstrable call control skills.
• Culturally aware with good intercultural skills.
• Crafts appropriate responses to customer objections and uses strategies to repair communication.
• Speaks standard business English in a neutral accent with no mother tongue influence
• Highly sentient.
• Ability to identify and respond appropriately to customers emotions.
• A high level of professional integrity with a tendency to do the right thing.
• Tenacity in dealing with complex problems.
• An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.

Walk in Interview: 28th July to 30th July , 
Time: 10 AM
Job Location: Chennai
VENUE : Navins WSS Towers, 107,Harris Road,Pudupet,, Near Casino Theatre, Chennai - 2, Chennai, Tamilnadu - 600002,India

For more Details: www.hcl.com